gods FAQ

Opening a gods account takes three main steps. First, visit gods.bid or open the gods app, click "Open an account," and enter your username, email address, mobile number, and a secure password. Confirm your email and phone number through links we send you. Second, complete identity verification by uploading a government-issued ID (passport or driver's license)—our verification team typically reviews this within one business day. Third, make your first deposit using one of our nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account at mobile banking, local payment, or online payment. Once your deposit is confirmed, your account is fully active and you can access slot tournaments, live-dealer tables, and all sports markets.

No. We at gods allow one account per person. If you open multiple accounts using the same email, phone number, or identity document, we may suspend all linked accounts. If you have forgotten your password or lost access to your gods account, contact our support team through the Help section and we will help you recover it rather than creating a new one. Multiple accounts also violate our terms and may result in forfeiture of balances in affected accounts.

If your deposit or withdrawal does not complete, check your bank or e-wallet app first to confirm the funds were debited. If money left your account but did not reach gods, your bank or payment provider may have rejected it. Contact our support team with your transaction reference number and the date/time of the attempt. We will investigate with your bank or payment provider (e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank) to trace the funds. If the transaction failed during peak hours (around Idul Fitri or major Liga 1 fixtures), network delays may have caused a timeout—in that case, wait 24 hours and try again. Never attempt the same transaction twice in quick succession, as this can create duplicate charges.

We at gods accept deposits from our nine payment methods without a platform-imposed maximum. However, each payment method has its own limits set by the provider. mobile banking, local payment, online payment, and e-wallet typically allow transfers up to several million rupiah per transaction (check your app for your specific limit). Bank virtual accounts at mobile banking, local payment, and online payment have higher limits, often 50 million rupiah or more per day. e-wallet and mobile banking limits vary by your account tier with each provider. For exact minimum and maximum amounts per method, check the payment selection screen when you deposit on our gods platform—it displays the current limits for each option. There is no gods deposit fee; any charges come from your bank or e-wallet provider.

Before your first session on gods, read two things. First, our terms and conditions explain account ownership, withdrawal policies, and jurisdiction restrictions—our services are available only where local law permits. Second, understand the category you are entering: slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are scheduled events with published start times and prize structures; live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) operate with real dealers and standard casino rules; football and sports markets cover Liga 1, Piala Indonesia, Piala AFF, and international tournaments; esports markets include Mobile Legends, Free Fire, and PUBG Mobile. Each category has different rules and pacing, so choose one that matches your interest and understanding.

We at gods offer welcome incentives to new accounts on a promotional basis. The specific offer details—bonus amounts, eligibility terms, and qualifying deposit ranges—are posted in the promotions section of our gods platform and our website. These offers may change seasonally or during major events like Idul Fitri or Imlek. To see your current welcome offer, log in to your gods account or check our promotions page before opening an account. All promotional offers carry terms and conditions—read them carefully to understand playthrough requirements, eligible games, and withdrawal conditions. Our support team can clarify any offer terms if you have questions.

If you wish to request deletion of your personal data from our gods platform, contact our support team through the Help section in the gods app or on our website. Provide your account username and the email address associated with your account. Our support will direct you to our data-protection officer or privacy team, who will process your request according to our privacy policy and applicable data-protection law. Be aware that we may retain some data for regulatory, tax, or anti-fraud purposes even after a deletion request. Full deletion timelines vary depending on jurisdiction and outstanding account matters (for example, pending withdrawals or verification of transactions).

We at gods provide customer support through the Help section built into the gods app and our website. You can open a ticket or send a message from within that Help interface. This method is faster than email because it links directly to your gods account and lets our support team see your account details immediately. For urgent issues, use the Help section first. If you need to correspond by email for documentation purposes, our support team will provide an email address once your ticket is open. Response times vary based on support volume; we aim to reply within one business day during standard hours.